We reached out to FHG Marine Engineering on September 1st, because our starboard engine wouldn’t start. After diagnosing the boat and systems, FHG replaced the starter relay on September 7th, which didn’t solve the issue. After further diagnosing, FHG removed the engine’s computer (ECM) and had Caterpillar Pantropic test it. Even though Caterpillar said it couldn’t find any faults, FHG recommended that we get a new $1,500 computer, which Richard from FHG installed on September 23rd, but it didn’t solve the issue either. On September 27th, Richard seemed to be out of ideas, but after we asked Richard what happens if we hold the engine-stop button down and try to start the port engine, we discovered the same no-start behavior on the port engine. Richard diagnosed the engine-stop buttons and determined the button on the flybridge was defective. We replaced all four engine-stop buttons, but that also didn’t solve the issue.
At this point, we felt that FHG Marine Engineering was guessing, rather than following some sort of troubleshooting procedure, and we asked them not to come back — abort. This decision was supported by some disappointing discoveries of their sub-par work, which they didn’t tell us about. On top of that, there were several incidences where Richard showed up late or didn’t show up at all, with complete disregard for our schedules.