We did reach out to the company that installed the charger and 12 big group 8D batteries a few months ago. They were great, but other than replacing the charger, and they weren’t able to help much. There are quite a few settings on the charger, including a manual configuration option, which might have helped us get by — and saved us a few thousand in fuel costs, marina stay, import duties, and shipping charges.
If you think that Victron is high quality and reliable, think again. This wasn’t our experience. If you think that Victron will be able to help troubleshoot, like many other marine companies, think again. That also wasn’t our experience.
Victron is definitely an outlier when it comes to supporting efforts, or the lack thereof. We’ve been in touch with many companies, asked questions, and we’ve always received some effort to help — sometimes more, sometimes less, but always some. Remote support from companies like Headhunter, Beetronics, Xantrax, YachtDevices, DigitalYacht, and Maretron has been really great and makes buying their products a fairly easy choice.