Rafael, our main contact as Just Catamarans (justcatamarans.net) for the service portion, was always very nice, polite, and knowledgeable. We always had a great time chatting with him when he came by the boat. But, due to understaffing, and lack of project communication, we were disappointed with our overall Just Catamarans experience.
Just Catamarans installed a solar arch, solar panels, lithium-ion batteries, and partially installed our oil change system. As part of the work, Just Catamarans also removed two antenna posts and moved all antennas to the back of the solar arch. In total, we paid Just Catamarans $48,500 USD.
We have talked to many professionals who confirmed that the craftsmanship of the solar arch itself could be much better. So far, everything that Just Catamarans did on our boat has been working great without issues.
During the move of our antennas from the side poles they were on to be integrated into the solar arch, our Sirius XM antenna cable was damaged (we had to pay for it to be replaced), our $600 Wi-Fi extender was damaged (we’re waiting to hear back from Just Catamarans on a resolution here), and the holes on the deck where the poles used to be were left uncovered over the weekend… during a rainstorm, which resulted in a lot of water entering the boat, through our bilges and causing a pretty big mess. Additionally, while they were trying to determine what was wrong with the XM system, they invoiced us for a new Sirius XM antenna, installed the new one, and trashed the old one before we determined it was the cable run that was broken, not the antenna itself.
Lastly, we asked Just Catamarans to install an oil-change-system to make oil changing a breeze, but half-way through the install they said that the system couldn’t be fully installed with our Volvo Penta D3-110 engines. We came to a resolution on this, them charging us less than the full instal. But, we sort of expected them to know whether the system could be fully installed, and trusted them to make the right decisions. In the end, we have an oil change system that works, but it is not permanently connected to the engine, which means it’s just as messy as doing a manual oil change, but with electric pumps helping with the job.
There were a couple of jobs we didn’t get to:
- The cockpit enclosure: we’d asked to trim the edges on the quote, but think it got lost in the hustle
- New surfaces for our sugar scoops: our current cork surface was damaged in the solar arch project, so Rafael suggested we look into getting new surfaces. A third part company came by and showed us samples, we picked them, but never received a quote.
We really think Just Catamarans could be so much better if they had adequate staff that were respectful (some of them fought with us), and boosted project management to see a project through from beginning to end.
Here are 5 tips, should you decide to work with Just Catamarans.
- Document everything via email
- Send daily updates to Just Catamarans with pictures
- Cover your boat with moving blankets or blue plastic liner
- Research projects before engaging Just Catamarans (so you can spot issues before Just Catamarans starts)
- Validate solutions before letting Just Catamarans implement them (e.g. read manuals, ask online…)