After picking up our Thor Gemini 23 from Fraserway RV we headed out to Vancouver Island. After driving more than 1,300 km on our way to Tofino, in the rain, the windshield wipers stopped working and the “low beam fault warning” message came back. We called Fraserway RV, which essentially told us they will not help us. They were working with Cam Clark Ford in Airdrie when we dropped off our Thor Gemini 23 on Sep 26, and apparently, the part that we need was back ordered. We found out that the part is not back ordered and getting it shipped out from Ontario will take 3 days.
We called Ford Roadside Assitance for help as well, they offered to tow our Thor Gemini 23 to PortAlberni, but told us:
- we need to find out own transportation from Tofino to Port Alberni (~123 km)
- we will need to stay in the RV while it is at the dealership waiting to get serviced
- no expenses will be covered
- no rental car will be provided
We couldn’t afford the $350 to rent a car for 1 day to drive from Tofino to Port Alberni and risked the drive without windshield wipers, headlights, horn, and signal lights. Once Fraserway RV made the sale, service dropped off. Ford seems to care little that we’re having all these issues with this brand new Ford Transit 35oHD.
The next few days will be interesting.